Pinnacle Federal Credit Union (PFCU) values the health and safety of our members and employees. We wanted to take this opportunity to let you know that we will continue to closely monitor the current situation related to the Novel Coronavirus (COVID-19) in New Jersey.
We have implemented our pandemic plan; which includes remote workforce from home for our staff. Based on the latest communications from the State of New Jersey and the Center for Disease Control; we will continue our workforce from home and social distancing until further notice. Our remote workforce, has allow the majority of our staff to safely work from home while still providing you the solutions and support you need to manage your financial needs.
If you plan on traveling to one of our branches, here is what to expect.
Edison branch: We will continue servicing our members at our walk-up window and drive-thru lanes on a limited basis. Hours of operation during the pandemic are: Monday to Friday from 9:00AM – 3:00PM. Safety Deposit box access will be available by appointment only.
Leisure Village West branch: We have temporarily closed the credit union's lobby. A secure mail-box has been installed in the vestibule for accepting deposits and loan payments. This mail-box is monitored daily. You can access the vestibule with your Pinnacle debit card.
We have launched our Pandemic Relief Programs. To learn more, click here.
Here are some helpful tips to manage your finances remotely during this time:
You can securely manage your finances 24/7 via PFCU’s Online and Mobile Banking app without having to visit a branch. You can view your account balances and history including recent debit card transactions and electronic deposits, like your paycheck. You can also pay bills via PFCU’s BillPay, transfer funds between accounts, to other members and other financial institutions, or apply for a loan or additional accounts.
Take advantage of PFCU’s ATM network and the over 30,000 Co-op Network ATMs nationwide. These FREE ATMs are available at most 7-Eleven and WAWA stores. You can use the locator service on our website of click the Co-Op Network ATM link above.
If you are unable to visit a branch or ATM, your PFCU debit card can be used directly at any location that accepts Visa. Where available, you can request cash back on the spot.
Many of our members are choosing to use Digital Banking and our Call Center in place of coming into the branch. Please be aware that our hold times may be slightly longer due to the increased volume.
For your reference, here are some links you can visit for more information:
PFCU will take all necessary steps to continue to serve your needs through this time. Visit our website or check your email to obtain periodic status updated. Also, you can receive status updated via our Text Club.
Thank you for being a valued member of Pinnacle Federal Credit Union. We wish you the best of health during this trying time.